Terms of Service

Last updated: 1 July 2025

Tissue and hygiene products packed and prepared for supply to businesses across Perth

1. Agreement to these Terms

These Terms of Service (Terms) govern your access to and use of the website peetalionytissueszer.site, and any quotation, order, delivery or supply of tissue and hygiene products provided by Peetaliony Tissue Products Pty Ltd (ABN 81 702 135 653) (referred to as we, us or our) to you (referred to as you or your). By requesting a quotation, placing an order, or accepting delivery of goods from us, you agree to be bound by these Terms.

2. Our business details

We are Peetaliony Tissue Products Pty Ltd, a company registered in Western Australia with ABN 81 702 135 653. We supply toilet tissue, hand towels, facial tissues, napkins, paper towels, soaps, sanitiser and related hygiene products to commercial and residential customers across Perth, Western Australia.

3. Quotations and orders

  • Quotations issued by us are valid for thirty (30) days from the date of issue unless otherwise stated in writing.
  • All orders are subject to product availability. Where an item is unavailable, we will contact you to discuss a suitable alternative or refund the affected portion of your payment.
  • We reserve the right to decline, cancel or partially fulfil any order. If we cancel an order after payment has been made, we will issue a full refund for the affected goods.
  • An order is accepted only once we confirm it in writing by email or issue a tax invoice.

4. Pricing, GST and payment

  • All prices are quoted in Australian dollars (AUD).
  • Prices include GST where applicable, unless expressly stated otherwise in the quotation or invoice, consistent with the meaning of GST under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
  • Payment terms are as stated on your invoice. Where account terms are granted, invoices are payable within the agreed period.
  • We may suspend further deliveries if amounts remain overdue, without limiting any other rights available to us at law.

5. Delivery and risk

  • Delivery is available across the Perth metropolitan area and selected surrounding regions, as described on our service areas page.
  • Estimated delivery timeframes are provided in good faith but are not guaranteed. We will notify you promptly of any anticipated delay.
  • Risk in the goods passes to you upon delivery to the address you nominate.
  • Title in the goods passes to you upon receipt of full payment.

6. Australian Consumer Law guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable legislation. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Returns, refunds and replacements

  • Where goods fail to meet a consumer guarantee under the Australian Consumer Law, we will provide a replacement, refund or other remedy as required by law.
  • Please inspect your goods upon delivery. Any visible damage, defect or shortage must be reported to us within forty-eight (48) hours of delivery so we can assess and resolve the issue.
  • Returns for change of mind may be accepted at our discretion, provided the goods are unopened, undamaged and in original packaging, and are returned within fourteen (14) days of delivery. Return freight in such cases is at your cost.
  • Goods that have been used, stored improperly or damaged after delivery are not eligible for return except where required under a consumer guarantee.

8. Product descriptions and specifications

Product images, packaging, ply counts, sheet sizes and other specifications displayed on this website are indicative and may vary between batches or suppliers. We take reasonable care to ensure descriptions are accurate; however, minor variations do not constitute a failure of a consumer guarantee unless the goods do not match their description in a material respect.

9. Limitation of liability

  • To the fullest extent permitted by law, our liability arising from the supply of goods is limited, at our option, to the replacement of the goods, the repair of the goods, the resupply of equivalent goods, or the payment of the cost of doing so.
  • To the extent permitted by law, we exclude liability for indirect, incidental or consequential loss, including loss of profit or business interruption.
  • Nothing in this clause limits or excludes liability for a failure to comply with a consumer guarantee under the Australian Consumer Law, or any liability that cannot lawfully be excluded.

10. Use of this website and intellectual property

  • All content on this website, including text, graphics, logos and layout, is owned by or licensed to Peetaliony Tissue Products Pty Ltd and is protected by Australian intellectual property laws.
  • You may view, download and print pages from this site for your own personal or internal business use. You must not reproduce, republish or commercially exploit any content without our prior written consent.
  • You must not misuse this website, including by attempting to gain unauthorised access, introducing malicious code, or scraping content systematically.

11. Privacy

Any personal information you provide to us is collected, stored and handled in accordance with our Privacy Policy. Please review that policy to understand how we manage your information.

12. Force majeure

We are not liable for any delay or failure to perform our obligations where that delay or failure is caused by an event beyond our reasonable control, including natural disasters, industrial action, transport disruptions, epidemics or government restrictions. Where such an event occurs, we will notify you and take reasonable steps to minimise the impact on your order.

13. Governing law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Western Australia in respect of any dispute arising out of or in connection with these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The current version will always be published on this page with a revised last-updated date. Continued use of this website, or continued ordering after changes are published, constitutes acceptance of the updated Terms.

15. Contact us about these Terms

If you have any questions about these Terms, our quotations, an order or a return, please contact us:

We aim to respond to all enquiries within one (1) business day.

16. Company and ABN

Peetaliony Tissue Products Pty Ltd — ABN 81 702 135 653 — suppliers of tissue and hygiene products (Tissue Products · Perth WA). For related information, please also review our Privacy Policy and About page.